Frequently Asked Questions
Anything! Chowbot is useful in all sectors i.e food ordering, automated FAQ's, customer support, loyalty, retail shopping and more.
Yes. You own your platform and customers info. The channel is YOURS and marketed as such.
First designed in 2013 as a competition/campaign engine and data acquisition bot.
We’ve disseminated over 17 million WhatsApp and other messages to over 1 million people in 8 countries.
Set-up is FREE. We charge a 7.5% commission on sales through platform (Nett sales ex. VAT).
If you want delivery too, our prices range between between R35 and R45 depending on distance and day of the week.
(Please note delivery is only available in Johannesburg at the moment.)
The various ways to handle the fee are:
Depends on your requirements i.e POS integration but our goal is always to get you up and running ASAP!
Maybe. Depending on the size of your business and POS system, we may be able to work on POS integration.
We currently integrate with GAAP, Pilot, and Micros.
There are so many! We have just named a few that may interest you: Automated ordering platform; online payment option; safe and secure, direct payment into your bank account; own your customer information; handle multiple conversations simultaneously; delivery options available; create a uniform brand voice.
Consumers can place orders for collection or delivery via WhatsApp and Facebook, mobile or desktop using AI technology. The order is sent directly to your POS or a tablet in store.
We have Multiple payment mechanisms. You can offer cash and/or card payments. Card payments can be made using a trusted and secure 3rd party payment platform, which goes directly into your account.
We use Deewizz, which is our last mile delivery specialist that employs strict driver protocols with route optimisation. We have the ability to cover the entire Johannesburg area with a core fleet of 40 bikes that will increase to 100 bikes from Friday through Sunday to handle significantly higher demand.
No. But it is an easy transition to get users across.
The success of your Chowbot rests largely with you using local store marketing and digital marketing channels to advertise. Ideas for in-store marketing include: stickers for takeaway packaging; stickers for your window, table talkers, incentivizing staff to talk about it and doing promotions that are exclusively available on the CB line.
WA Business is subject to human limitation i.e. one line, one person to manage it. Chowbot is scalable as you’re able to: maintain a uniform brand voice & consistent service; have a single line for multiple stores; offer full FAQ rather than template responses and your store can handle multiple conversations simultaneously
We won’t but you also won’t be competing for eyes on your personal line! Our view is that your investment in promos on third party aggregators will be better spent on promoting your personal line so you can maintain and build a relationship with your customers. Own your platform and customers.